SeraPOS Mobile App & Data Privacy Policy

Last Updated: August 10, 2026

SeraPOS ("we", "us", "our", or "SeraPOS") respects your privacy and is committed to protecting your personal information and business data. This Privacy Policy explains how information may be collected, used, stored, processed, and protected when you use the SeraPOS mobile application, web application, website, and related services.

By using SeraPOS, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use SeraPOS.

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1. Information We Collect

Depending on the features you use, SeraPOS may collect and process different types of information.

1.1 Account and Authentication Information

When you create or use a SeraPOS account, we may collect information such as:

• Name
• Email address
• Phone number
• Profile information
• User ID
• Authentication provider information
• Login and account-related information

This information may be used to create and manage your account, authenticate you, provide account security, and provide access to SeraPOS services.

1.2 Business Information

When you create or manage a business or shop using SeraPOS, we may collect information such as:

• Shop or business name
• Shop phone number
• Business email address
• Business website URL
• Business address
• Business location
• Business profile information

This information is used to configure and operate your business account and to display relevant information in invoices, reports, profiles, and other business-related features.

1.3 Product and Inventory Information

SeraPOS may store information that you enter about products and inventory, including:

• Product name
• Product code or barcode
• Product category
• Purchase price
• Sale price
• Stock quantity
• Product images
• Product description
• Discount information
• Tax-related information
• Expiry-related information
• Other product-related information

1.4 Sales and Purchase Information

SeraPOS may process business transaction information entered by you, including:

• Sales transactions
• Purchase transactions
• Sales returns
• Purchase returns
• Invoice information
• Payment amounts
• Discounts
• Taxes
• Transaction dates
• Payment methods
• Product quantities
• Transaction totals

This information is used to provide sales, purchase, inventory, accounting, reporting, and other business management features.

1.5 Customer and Supplier Information

If you use customer or supplier management features, you may provide information such as:

• Customer name
• Customer phone number
• Customer email address
• Customer address
• Supplier name
• Supplier phone number
• Supplier email address
• Supplier address
• Customer and supplier ledger information
• Due and payment information
• Other business-related contact information

You are responsible for ensuring that you have the appropriate legal basis or permission to collect and use information about your customers, suppliers, employees, or other individuals whose information you enter into SeraPOS.

1.6 Device and Usage Information

Depending on the features and permissions enabled on your device, SeraPOS may collect or process certain technical and usage information, such as:

• Device type
• Operating system and version
• Application version
• Device-related identifiers
• Push notification token
• Network-related information
• Application usage information
• Crash and diagnostic information
• Security-related information

This information may be used to maintain application security, improve performance, troubleshoot technical problems, provide notifications, and improve the reliability of the Service.

1.7 Location Information

SeraPOS may collect or process business location information when you choose to provide or use location-related features. Location information may be used for business profile, shop address, location-related functionality, or printer setup. SeraPOS does not continuously track your precise location unless a feature specifically requires it and the applicable permission has been granted.

1.8 Biometric Authentication

SeraPOS may support biometric authentication, such as fingerprint or facial recognition, for app lock and app unlock functionality. SeraPOS does not collect, store, upload, or transmit your actual biometric information to our servers. Biometric authentication is handled exclusively by your device's operating system.

2. How We Use Your Information

We may use the information we collect or process for the following purposes:

• Creating and managing your SeraPOS account
• Authenticating users
• Providing business management services
• Managing products and inventory
• Processing sales and purchase transactions
• Generating invoices and reports
• Managing customers and suppliers
• Managing payments, expenses, and ledgers
• Synchronizing business data
• Providing cloud-based services
• Sending notifications and important updates
• Sending account and security notifications
• Providing application updates
• Improving application performance and reliability
• Detecting and preventing fraud or abuse
• Maintaining security
• Troubleshooting technical problems
• Providing customer support
• Complying with applicable laws and legal obligations

3. Notifications and Updates

SeraPOS may send notifications to your device or registered communication channels for purposes such as account notifications, security alerts, login notifications, service updates, application updates, subscription notifications, and important system notifications via Firebase Cloud Messaging.

4. Cloud Services and Data Synchronization

SeraPOS uses secure cloud infrastructure and cloud database services to store, synchronize, process, and protect your account and business information. Cloud synchronization allows you to access your business information from supported devices and platforms securely over HTTPS / TLS.

5. Local and Offline Data

SeraPOS supports offline functionality storing data locally on your device in SQLite. Local data automatically synchronizes with cloud services when internet connectivity becomes available. Users are encouraged to maintain appropriate backups of important business information.

6. Third-Party Services

SeraPOS uses trusted third-party service providers to operate, maintain, secure, and improve certain parts of the Service (Cloud hosting, Cloud database, FCM Push Notification, Email/SMS Gateways, Payment Processors, and Analytics).

7. Data Sharing

SeraPOS does NOT sell your personal information or Business Data for monetary gain. We share data only with infrastructure providers operating under strict data privacy obligations or when required by law.

8. Legal Requirements

We may access, preserve, use, or disclose information when reasonably necessary to comply with applicable laws, respond to lawful government requests, protect user safety, or prevent fraud and security threats.

9. Data Security

We enforce technical and organizational security controls including bank-grade HTTPS/TLS 256-bit encryption in transit, encrypted SQLite storage locally, and strict database access controls (`business_uid`) to protect your data.

10. Data Retention

We retain your information for as long as reasonably necessary to provide the Service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

11. Account Deletion

You may request deletion of your SeraPOS account. Account deletion will purge your personal and store transaction data from active servers permanently.

12. Your Rights and Choices

Depending on applicable law, you have rights to access, correct, update, or request deletion of your personal information and manage notification preferences.

13. Customer and Supplier Data Responsibility

If you enter information about customers or suppliers into SeraPOS, you are responsible for ensuring that your collection and storage of that information complies with applicable privacy and data protection laws.

14. Children's Privacy

SeraPOS is designed primarily for business use and is not intended for use by children under the age of 13.

15. Cookies and Similar Technologies

SeraPOS web applications use cookies and local storage to maintain session states, remember preferences, and enhance application security.

16. Analytics and Diagnostic Information

SeraPOS collects anonymized diagnostic logs, crash reports, and performance parameters to troubleshoot errors and optimize system stability.

17. Payment Information

Payment transactions for subscription packages are processed through verified third-party payment gateways. Sensitive card credentials are handled directly by payment processors.

18. SMS and Email

Where enabled, SMS and email services process recipient phone numbers and message content for business receipts, ledgers, and notifications.

19. Data Transfers

Your information may be processed or stored on secure cloud servers with appropriate legal safeguards and encryption applied.

20. Business Data Ownership

You retain full legal ownership of the Business Data that you submit to SeraPOS.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Notice of material changes will be provided via the application or website.

22. Contact Us

• SeraPOS
• Operated by: Sohoj Info
• Website: https://serapos.sohoj.info/
• Email: sohojinformation@gmail.com
• Support: https://serapos.sohoj.info/contact
• Business Address: Dhaka, Bangladesh

23. Your Acceptance

By creating an account, accessing, or using SeraPOS, you acknowledge that you have read, understood, and agreed to this Privacy Policy.